1) How much is Shipping?

Answer: Shipping is based on the dollar amount, weight and ship-to address. You can put all of your items in the shopping cart, and before you submit for final payment it will give you a total including shipping.

2) How long will it take to get my order?

Answer: Most orders are received 14 business days from the date they are placed. Vendor Direct items usually take longer (Painted parts, speedometers, manuals).

3) How do I add an Item to my Shopping cart?

Answer: When you find the item you are wanting, click on the part number one more time, this will bring up a screen that will give you a photo (if available). On this screen will be the "add to shopping cart" button.

4) How and Where do you Ship?

Answer: We ship UPS ground to most of the United States. We ship United States Postal Service to U.S. Military addresses, Hawaii, Alaska, Canada and Puerto Rico. At this time we do not accept any international orders or any internationally issued credit cards. Currently any order that is shipped USPS will be dropped off for shipment only on Wednesdays due to the high volume of USPS shipments and due to the process of a USPS shipment. Due to this scheduled drop off date, please note that USPS shipments may take longer to arrive than our current shipping time frame of 14 days. We apologize sincerely for any inconvenience.

5) Who is responsible for taxes and duties for Canadian/ Puerto Rican orders?

Answer: It is the responsibility of any Canadian/Puerto Rican customer to pay any taxes or special duties that they may incur for any order, return, or exchange. We apologize for any inconvenience.

6) What do I do if I can't find the part I'm looking for?

Answer: Please email our support staff, the desired part numbers needed to be added to our online catalog, @ support@surdyke.com. Please allow 24-48 hours for your request to be reviewed and completed. Please note: It is the responsibility of any potential customer to check part fitments, as well as current and available part numbers from HD prior to ordering online. Surdyke.com is not responsible for any price increases, from H-D, for superseded items.

7) : what forms of payment do we accept?

Answer: Currently we accept all major c/c's (Visa, MasterCard , American Express, and Discover Card). At this time we do not accept H-D Chrome Cash, Pay Pal, Gift cards, or bank check/money orders.

8) Why is my credit card being declined?

Answer: Our online system uses several verifcation processes to protect you. If your credit card is being declined, then make sure that all of the billing information that you have entered matches what your credit card company has on file.

9) What you our Return Policies?

Answer: We currently accept returns only if the order is no more than 30 days old. All returns must have original packaging and be in resalable condition. There are NO returns for Painted Parts, Electrical Items, Closeout's, locks, keys, Speedo's, seats, vendor direct special orders or any item requiring a VIN number to complete the order. To Process a RMA, please send an e-mail to returnsdepartment@surdyke.com and we will be happy to process your return. Please note that when a return is authorized it will be subject to a 20% restocking charge, and that we reserve the right to refuse any return.

10) What is your policies on Vendor Direct special ordered Painted Parts/primed parts?

Answer: We currently offer any painted/primed part and we encourage you to save up to 20% on these painted/primed parts. Please note, that once ordered, your painted part order CAN NOT be refunded, canceled, or exchanged. Due to the nature of the painted part program, we will contact you via e-mail with your expected shipping date, some painted parts run as much as 10 weeks before we can get them. It is also the customer’s responsibility to order the correct painted part number and color code. No exchanges or refund will be given on miss-ordered painted items.

11) What if I want to cancel my order?

Answer: Any order can be canceled except for: Painted Parts, Electrical Items, Closeout's, locks, keys, Speedo's, seats, vendor direct special orders or any item requiring a VIN number to complete the order. All orders cancelled after a 24 hour period from the date ordered are subjected to a 20% restocking fee.

12) Why has my c/c been charged and my order has not shipped?

Answer: Currently all internet orders placed online are treated as special orders and all special orders must be paid for in advance. This policy helps control our inventory so we are able to provide our great deals to our customers online. We apologize for any inconvenience.

13) What is a CVV code and where do I locate it?

Answer: The CVV security code is an important new security feature that now appears on the front of American Express Cards and the back of most other credit cards. The security code helps validate that the customer placing the online order actually has the credit card in his/her possession, and that the credit/debit card account is legitimate.

Visa/MasterCard
In the signature box on the back of the card, you should see either the entire 16-digit credit card number or just the last four digits followed by a 3-digit code. This 3-digit code is your Card Security Code.

American Express
Just above and to the right of the embossed credit card number is a 4-digit code. This 4-digit code is your Card Security Code.

Just above and to the left of the embossed credit card number is a 4-digit code. This 4-digit code is your Card Security Code.

You may contact us at:

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Voice: (314) 754-8442

Email: support@surdyke.com

Thanks for shopping at Surdyke.com. Your satisfaction is our primary goal